Because the technologies are so new, companies are opting to log customer interactions and review them to help their bots improve.

The disclosure also notes that all Tako conversations will be reviewed for safety purposes and, vaguely, to “enhance your experience.” This is one of the complications that come with using modern AI chatbots, unfortunately. Image Credits: TikTok screenshot by Watchful.ai From here, you could click on a video’s thumbnail to be directed to the content.

The bot would respond with a list of results that include the video’s name, author and subject, as well as links to suggested videos. Or, if users were looking for ideas of something to watch, they could ask Tako to suggest some videos on a particular topic - like funny pet videos. When tapped, users can ask Tako various questions about the video using natural language queries or discover new content by asking for recommendations.įor instance, when watching a video of King Charles’ coronation, Tako might suggest that users ask “What is the significance of King Charles III’s coronation?” Called “Tako,” the bot is in limited testing in select markets, where it will appear on the right-hand side of the TikTok interface, above the user’s profile and other buttons for likes, comments and bookmarks. AI chatbots, like ChatGPT, are all the rage, so it’s no surprise to learn that TikTok is now testing its own AI chatbot, as well.

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